KPI FINANCIAL OPPORTUNITY ASSESSMENT
How do you help a non-accountant work their numbers to spot the best opportunities for improvement?
This pre-assessment tool enables managers to compare their KPIs (Key Performance Indicators) to benchmarked guides of top performers to identify where opportunities for improvement are likely to be. It also provides best practices to consider to close the targeted KPI gaps.
CUSTOMER SATISFACTION ASSESSMENT
This application automatically identifies the three survey questions that will have the most leveraged impact to improving overall rating and provides best practices to consider to improve in each area. Performing this analysis prior to formal training can focus the participant on their highest priorities for learning and an action plan is developed as part of the training.